Black BELT negotiators are solution finder and problem solver. It makes sense, right!
But we argue instead of finding a solution, we don't know how to find the other party's Interest, so how could we find a match?
Our studies show that you will be twice as likely to find a shared solution if you understand the other party's Interest and make them feel understood.
So how do you make someone felt understood? What is the secret behind identify someone's Interest?
How to ?
In our transformation programme, we are teaching the empathic-reformulation technique.
Reformulate based on your observations to translate the other person's words into needs or interests. The objective is for you to get, "Exactly!" ", "That's right".
Whether it is to clarify what is happening in itself or to communicate with others, the NVC method can be summarized as a four-step process:
The Formula can be:
"You [feeling] when [observation] because You need [Need interest]"