Secret #7 - How to make sure you find a satisfactory solution?

Black BELT negotiators are solution finder and problem solver. It makes sense, right!

But we argue instead of finding a solution, we don't know how to find the other party's Interest, so how could we find a match?

Our studies show that you will be twice as likely to find a shared solution if you understand the other party's Interest and make them feel understood.

So how do you make someone felt understood? What is the secret behind identify someone's Interest?

How to ?

In our transformation programme, we are teaching the empathic-reformulation technique.

Reformulate based on your observations to translate the other person's words into needs or interests. The objective is for you to get, "Exactly!" ", "That's right".

Whether it is to clarify what is happening in itself or to communicate with others, the NVC method can be summarized as a four-step process:

  • Observation: Describe the situation in terms of the shareable statement,
  • Feeling and attitudes: express the feelings and attitudes aroused in this situation,
  • Need: Clarify the need(s),
  • Request: make a request that meets the following criteria: feasible, concrete, precise, and positively formulated. If possible, let the action be viable in the present moment. The fact that a statement of requirements accompanies the request makes it negotiable.

The Formula can be:

"You [feeling] when [observation] because You need [Need interest]"


  1. Connection. To promote attention and connection with others.
  2. Active-Listening. To focus on needs, so it allows us to get out of positions by highlighting needs.
  3. Reformulation. To allow you to translate your interlocutor's comments by focusing on feelings and needs.
  4. Get confirmation. With an "Exactly!", "That's right!"

Video e-Learning

  • Scientificaly proven 6 Acts methodology based on our experience
  • Adpatable to every negotiation situation
  • 28 experts negotiators techniques available on-demand
  • Pragmatic solutions to progress at your own pace

245 euros

  • E-Learning video training (duration 4h35)

  • Includes prepation templates for preparing your negotiations

  • Highlight on the key elements to remember
  • On-line quizz to validate your progression
  • Delivers a social-network compatible certificate


  1. Rosenberg, Marshall B. Nonviolent Communication: A language of life. 3rd edition. 2015

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