Programme
The secret against deviant techniques
How to cope with deviant techniques?
I understand the RARES(c) technique
21-day challenge
The secret of cognitive biases
How to fight cognitive biases?
I understand the main cognitive biases and how to fight them
21-day challenge
The secret for preventing coonflict
How to reduce the risk of future conflicts?
I understand the signs of future conflicts
21-day challenge
Preparing the mediation
How to set the scene for the mediation?
I understand the pre-interview
21-day challenge
The mediation loop
How to manage the mediation interview?
I am able to use the mediation loop technique
21-day challenge
The secret of offers
How to make impactful offers?
I understand the PASs-your-order(c) technique
21-day challenge
The secret to discover interests
How to find the needs behind the words?
I understand the Empathic reformulation technique
21-day challenge
The secret of Yes
How to make sure your agreement will be applied?
I understand the Formalise technique
21-day challenge
The secret of listening
How to listen actively?
I understand the FOCAL(c) technique
21-day challenge
Understand conflict
How to adapt to the situation?
Definition of conflict and mediation and their stages
I understand the dynamic model
The 8 pillars of Secure Base Leadership
What are the fundamentals of Secure Base Leadership? The 8 pillars of Secure Base Leadership. Find your own path
Secure Base in conflict resolution
How to deal with conflict?
The importance of dialog
What are the blocks to dialog?
Resolving conflict and de-escalation process
Practice with an exercise